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Return & Refund Policy

Last Updated: August 16, 2026

At HABON, we want you to be satisfied with your purchase. Please review the following return and refund policy before placing your order.

1. 14-Day Return Window

We accept returns and exchanges within 14 days of the date you receive your order.

2. Item Eligibility

To be eligible for a return or exchange, items must be unused, unworn, unwashed, and in their original condition, with all original tags and packaging intact.

Items that show signs of wear, washing, damage, alteration, or missing tags may not be eligible for a return or exchange.

3. Return Shipping Costs

For returns or exchanges that are not due to a product defect, incorrect item, or shipping error, customers are responsible for all return shipping costs, customs duties, and applicable import taxes.

Original shipping charges are non-refundable once an order has been shipped.

4. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team at support.habon@gmail.com and provide:

Your order number
The reason for the return or exchange
Photos of the item, if applicable

Please do not send any items back without contacting us first.

5. Return Inspection & Processing

Once we receive your returned package, we will inspect the item to ensure it meets our return requirements.

Approved return or exchange requests will be processed within 5 business days after the returned package has been received and inspected.

6. Refund Method

Approved refunds will be issued to the original payment method used during checkout.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

7. Defective, Incorrect, or Damaged Items

If you receive a defective item, incorrect item, or an item damaged during shipping, please contact us at support.habon@gmail.com as soon as possible.

Please provide your order number and clear photos or videos showing the issue.

If the issue is confirmed to be caused by a product defect, incorrect shipment, or shipping damage, HABON may offer a replacement, exchange, or refund as appropriate.

8. Order Cancellation

Orders can only be cancelled before they have been shipped.

Once an order has been dispatched, cancellation is no longer possible. If you wish to return an order after it has been shipped, the standard return policy will apply.