Shipping Policy

Last Updated: August 16, 2026

At HABON, we work to process and deliver your order as quickly as possible. Please review the information below before placing your order.

1. Order Processing

In-Stock Items: Orders are usually processed and shipped within 2–3 business days.

Pre-Order Items: Due to limited production, special craftsmanship, and production schedules, pre-order items may require up to 30 business days before shipment.

Business days exclude weekends and public holidays.

2. Mixed Orders

If your order contains both in-stock and pre-order items, we may ship the items separately.

In-stock items may be dispatched first, while pre-order items will be shipped once they are ready.

No additional shipping charges will be applied when we split an order due to pre-order items.

3. Estimated Delivery Times

After your order has been shipped, estimated delivery times are:

• USA & Europe: 7–14 business days

• Japan & South Korea: 6–12 business days

• Other countries and regions: 7–15 business days

These are estimated delivery times and are not guaranteed.

4. Shipping Delays

Delivery times may be affected by circumstances beyond HABON's control, including:

• Customs clearance

• Courier delays

• Public holidays

• Severe weather

• High-volume periods

• Remote or difficult-to-reach locations

• Incorrect or incomplete shipping information

• Other unforeseen circumstances

HABON is not responsible for delays caused by customs authorities, local postal services, or third-party carriers.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an incorrect address.

Once an order has been shipped, we may be unable to change the delivery address. Any additional costs resulting from an incorrect address may be the customer's responsibility.

6. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee.

Customers are responsible for any applicable customs duties, taxes, and import fees.

HABON cannot guarantee that a package will not be subject to customs charges or delays.

7. Tracking Information

Once your order has been shipped, you will receive tracking information when available.

Tracking updates may take some time to appear after the package has been handed to the carrier.

Please use the tracking information provided to monitor your shipment.

8. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or the local carrier.

If the package is still missing, please contact us at support.habon@gmail.com with your order number and tracking information.

We will work with the carrier to investigate the shipment.

9. Damaged Packages

If your package arrives visibly damaged, please take clear photos or videos of the package and its contents before disposing of any packaging.

Contact support.habon@gmail.com as soon as possible with your order number and supporting evidence so we can investigate the issue.

10. Failed or Refused Delivery

If a package is returned to HABON because of an incorrect address, failure to receive the package, refusal of delivery, or other reasons attributable to the customer, additional shipping costs may apply if you request the order to be reshipped.

Refunds for returned packages may be subject to applicable shipping and handling costs.

11. Pre-Order Shipping

Pre-order products are made or prepared according to their production schedule and may take up to 30 business days before shipment.

The estimated delivery period begins after the pre-order item has been shipped, not when the order is placed.

If a pre-order experiences an unexpected production delay, HABON will provide an update when possible.

12. Contact Us

For questions about shipping or your order, please contact:

HABON
Email: support.habon@gmail.com

By placing an order with HABON, you acknowledge that estimated shipping and delivery times may vary depending on the destination and circumstances outside our control.